Mindful Listening

Mindful listening is a way of listening without judgment, criticism or interruption, while being aware of internal thoughts and reactions that may get in the way of people communicating with you effectively. An opportunity to listen for understanding with curiosity instead of judgment. This process will allow participants to connect by being in the conversation as an active listener. Often, in conversation people like to share their perspective before the other has fully expressed their point of view. Mindful Listening provides the room and space for all members of the discussion to be heard. 

Mindful listening is being considered as a support to the buddy check-in process. Bringing people into the moment of conversation and connecting with each other in order to enhance role specific development and uphold overall moral at the firm as we rapidly grow in size. Without mindful awareness it is easier to become distracted and fail to hear what someone else is doing or saying. The average person only remembers 25% of what someone has shared with them.  

If you want to enhance your listening skills, you must HEAR:  

• H- Hold whatever you are doing and offer your full attention. 

• E- Enjoy a breath as you choose to receive whatever is being communicated to you – wanted or unwanted. 

• A- Ask yourself – if you understand and if you know what they are talking about. Instead of assuming, ask.  

• R- Reflect back to them what you heard.  

• What I heard you say is… 

Benefits  

General: Increased focus and concentration, learning, connection, and trust.   

Professional Development 

• Mindful listening improves communication with colleagues, encouraging collaboration and initiative. 

• Mindful listening creates the conditions for stronger and meaningful professional connections. 

Staff Retention 

• Mindful listening boosts workplace morale because employees feel they are appreciated and listened to. 

• Mindful listening improves observational skills. When listening closely to someone you may pick up on some subtle things that you would not otherwise notice. 

 Goal  

• The goal of mindful listening is to notice personal thoughts so you can manage them in order to hear the true message.  

Giving someone your full attention in conversation is not easy, but it is a skill that can be practiced and honed.  

First published in Sellers Dorsey on October 1, 2019.